MANUAL VERSION 17
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  • 1 Introduction
    • 1.1 Workspace Online help
    • 1.2 Workspace Application Frame
    • 1.3 Terms and Concepts
  • 2 Installing and Updating Workspace
    • 2.1 Before Installation
    • 2.2 Installation instruction applicability
    • 2.3 Migrating to Tomcat 6
    • 2.4 Changes to old Installer
    • 2.5 Initial Preparations
    • 2.6 Installing Workspace base System
    • 2.7 Installing Workspace Organization
    • 2.8 Upgrading Workspace Organization
    • 2.9 Changing Hostname of Workspace Organization
    • 2.10 Migrating Workspace Organization to Another Server
  • 3 Getting Started with Workspace
    • 3.1 Logging in to the Administration Interface
    • 3.2 Opening Modules
    • 3.3 Changing Modules
  • 4 System Module
    • 4.1 Users
      • 4.1.1 User card
    • 4.2 Settings
      • 4.2.1 Company Information
      • 4.2.2 Database Cleaner
      • 4.2.3 Database Numbering
      • 4.2.4 Webshop Settings
    • 4.3 Integrations
      • 4.3.1 Elogi
    • 4.4 Plugins
      • 4.4.1 Plugins Information
      • 4.4.2 Plugin Options
      • 4.4.3 Plugin Option Editor
    • 4.5 User groups
      • 4.5.1 Role configuration
        • 4.5.1.1 Create a new role
        • 4.5.1.2 Adding access rights for a role
        • 4.5.1.3 Removing access rights from a role
        • 4.5.1.4 Removing a user role from the system
  • 5 Products Module
    • 5.1 Products
      • 5.1.1 Sections in Product Management
      • 5.1.2 Product Groups
        • 5.1.2.1 Creating a Product Group tree
        • 5.1.2.2 Creating a Product Group:
        • 5.1.2.3 Deleting a Product Group
        • 5.1.2.4 Copying and Moving Product Groups
        • 5.1.2.5 Rearranging Product Groups
        • 5.1.2.6 Product Group Features
        • 5.1.2.7 Modifying Product Group Features
      • 5.1.3 Product Management
      • 5.1.4 Products
      • 5.1.5 Product card
        • 5.1.5.1 Basic Information in Product Information
        • 5.1.5.2 Info
        • 5.1.5.3 Pictures and Files
        • 5.1.5.4 Stock
        • 5.1.5.5 Product Options and Prices
        • 5.1.5.6 Free Fields
    • 5.2 Tools
      • 5.2.1 Import
      • 5.2.2 Export
      • 5.2.3 Contract Pricing
    • 5.3 Settings
      • 5.3.1 General
      • 5.3.2 Currency
      • 5.3.3 VAT Settings
      • 5.3.4 Picture Settings
      • 5.3.5 Link Settings
      • 5.3.6 Money Settings Guide
        • 5.3.6.1 Money Settings
      • 5.3.7 Visual
  • 6 Orders Module
    • 6.1 Orders
      • 6.1.1 Order Search
        • 6.1.1.1 Luottokunta Check Transaction
      • 6.1.2 Order Information
        • 6.1.2.1 Order Refund
      • 6.1.3 Sending and Printing Messages
      • 6.1.4 Sending Messages
      • 6.1.5 Printing Prinetti Templates
      • 6.1.6 Deleting an Order
      • 6.1.7 Restoring an Order
      • 6.1.8 Modifying Orders
      • 6.1.9 Order History
      • 6.1.10 Selecting a Customer
      • 6.1.11 Creating a new Order
    • 6.2 Tools
      • 6.2.1 Export
    • 6.3 Settings
      • 6.3.1 Message Settings
      • 6.3.2 Order Statuses
      • 6.3.3 Shopping cart Settings
      • 6.3.4 Prinetti
        • 6.3.4.1 Connection Settings
        • 6.3.4.2 Prinetti Templates
          • 6.3.4.2.1 Creating Templates
          • 6.3.4.2.2 Modifying Templates
          • 6.3.4.2.3 Deleting Templates
  • 7 Customers Module
    • 7.1 Customers
      • 7.1.1 Customer Search
      • 7.1.2 Customer Information
      • 7.1.3 Sending Messages
      • 7.1.4 Notes
      • 7.1.5 Creating a new Customer
    • 7.2 Tools
      • 7.2.1 Import
      • 7.2.2 Export
    • 7.3 Settings
      • 7.3.1 Customer Groups
      • 7.3.2 Questions
        • 7.3.2.1 Questions
        • 7.3.2.2 Question Editor
        • 7.3.2.3 Preview
      • 7.3.3 Message Settings
        • 7.3.3.1 Sending Settings
        • 7.3.3.2 Message Templates
        • 7.3.3.3 Edit Message Template
        • 7.3.3.4 Variables related to customer information
      • 7.3.4 Settings
  • 8 Marketing Module
    • 8.1 Coupons
      • 8.1.1 Coupons List / Search
      • 8.1.2 Coupons edit
      • 8.1.3 Coupons Create Wizard
    • 8.2 Statistics
      • 8.2.1 Reporting
        • 8.2.1.1 Year
        • 8.2.1.2 Month
      • 8.2.2 Summaries
        • 8.2.2.1 Week
        • 8.2.2.2 Day
      • 8.2.3 Favorites
        • 8.2.3.1 Product Groups (Visits)
        • 8.2.3.2 Product Groups (Orders)
        • 8.2.3.3 Products
        • 8.2.3.4 Reference Addresses
    • 8.3 Group Letter
      • 8.3.1 GroupLetter Wizard
      • 8.3.2 Blacklist
    • 8.4 Campaigns
      • 8.4.1 Campaigns in general
      • 8.4.2 Campaign list view
      • 8.4.3 Campaign construction
        • 8.4.3.1 General properties
        • 8.4.3.2 Conditions
          • 8.4.3.2.1 Left operand
          • 8.4.3.2.2 Negation
          • 8.4.3.2.3 Operator
          • 8.4.3.2.4 Right operand
          • 8.4.3.2.5 Multiple conditions, parenthesis and condition evaluation order
        • 8.4.3.3 Product targeting with condition tree
          • 8.4.3.3.1 Item code
          • 8.4.3.3.2 Product list
          • 8.4.3.3.3 Product group
          • 8.4.3.3.4 Product field
          • 8.4.3.3.5 Product type
          • 8.4.3.3.6 Product iterator
          • 8.4.3.3.7 Logic operator
      • 8.4.4 Campaign types
        • 8.4.4.1 Product pack
          • 8.4.4.1.1 Products and discounts
          • 8.4.4.1.2 Settings
          • 8.4.4.1.3 Behaviour in the webshop
        • 8.4.4.2 Freebie
          • 8.4.4.2.1 Products and discounts
          • 8.4.4.2.2 Settings
          • 8.4.4.2.3 Behaviour in the webshop
        • 8.4.4.3 Buy X, Get Y
          • 8.4.4.3.1 Products and discounts
          • 8.4.4.3.2 Settings
          • 8.4.4.3.3 Behaviour in the webshop
        • 8.4.4.4 Generic
          • 8.4.4.4.1 Products and discounts
          • 8.4.4.4.2 Settings
          • 8.4.4.4.3 Behaviour in the webshop
        • 8.4.4.5 Automatic Freebie
          • 8.4.4.5.1 Products
          • 8.4.4.5.2 Settings
          • 8.4.4.5.3 Behaviour in the webshop
        • 8.4.4.6 Bargain
          • 8.4.4.6.1 Products and discounts
          • 8.4.4.6.2 Settings
          • 8.4.4.6.3 Behaviour in the webshop
        • 8.4.4.7 Product pack (targeting tree)
          • 8.4.4.7.1 Products and discounts
          • 8.4.4.7.2 Settings
          • 8.4.4.7.3 Behaviour in the webshop
        • 8.4.4.8 Buy X, Get Y (targeting tree)
          • 8.4.4.8.1 Products and discounts
          • 8.4.4.8.2 Settings
          • 8.4.4.8.3 Behaviour in the webshop
        • 8.4.4.9 Generic (targeting tree)
          • 8.4.4.9.1 Products and discounts
          • 8.4.4.9.2 Settings
          • 8.4.4.9.3 Behaviour in the webshop
        • 8.4.4.10 Bargain (targeting tree)
          • 8.4.4.10.1 Products and discounts
          • 8.4.4.10.2 Settings
          • 8.4.4.10.3 Behaviour in the webshop
      • 8.4.5 Global settings
        • 8.4.5.1 Active campaign types
      • 8.4.6 Quick howto on starting to use campaigns
    • 8.5 Marketing Places
      • 8.5.1 Mikko.fi
        • 8.5.1.1 Mikko.fi - actions
        • 8.5.1.2 Mikko.fi - settings
  • 9 Visual Module
    • 9.1 Building the Webshop
      • 9.1.1 Themes
      • 9.1.2 Frames & Pages
      • 9.1.3 Frames
      • 9.1.4 Pages
      • 9.1.5 Products and Shopping cart
      • 9.1.6 Placing an Order
      • 9.1.7 Registration
      • 9.1.8 Free HTML use
      • 9.1.9 The Template Basis
      • 9.1.10 Choosing the Colors
      • 9.1.11 CSS Style Attributes
    • 9.2 Themes
      • 9.2.1 Changing Themes
      • 9.2.2 Theme Settings
      • 9.2.3 Structure
        • 9.2.3.1 General
        • 9.2.3.2 FrameFree
        • 9.2.3.3 The Frame Editor
        • 9.2.3.4 Frames Settings
      • 9.2.4 Page Structure
      • 9.2.5 Adding / Deleting WAEs
      • 9.2.6 Free HTML -WAE
        • 9.2.6.1 Predefined Variables in Free-HTML WAE
      • 9.2.7 Search WAE
      • 9.2.8 "Advanced Search"-form
        • 9.2.8.1 Form Definitions and Required Input Fields.
        • 9.2.8.2 Arranging Search Results
      • 9.2.9 Link WAE
        • 9.2.9.1 Free link
        • 9.2.9.2 Frontpage
        • 9.2.9.3 Display cart
        • 9.2.9.4 Clear cart
        • 9.2.9.5 Proceed to Checkout
        • 9.2.9.6 Register
        • 9.2.9.7 Change Personal data
        • 9.2.9.8 File link
        • 9.2.9.9 Display Order History
        • 9.2.9.10 Display Wishlist
        • 9.2.9.11 Display Saveable cart
        • 9.2.9.12 Quick Order
        • 9.2.9.13 Custom page
        • 9.2.9.14 Custom page (WYSIWYG)
        • 9.2.9.15 Google Checkout
      • 9.2.10 Drop down WAE
      • 9.2.11 Tree Structure WAE
      • 9.2.12 Product list & Product spot
        • 9.2.12.1 Template
        • 9.2.12.2 Product list Variables
        • 9.2.12.3 Settings
      • 9.2.13 Product card
      • 9.2.14 Password Protection
        • 9.2.14.1 Password Protection WAE
        • 9.2.14.2 Password Protection Settings WAE
        • 9.2.14.3 Password Protection Variables
      • 9.2.15 Search page
      • 9.2.16 Shopping cart page
        • 9.2.16.1 Shopping cart WAE
        • 9.2.16.2 Shopping cart Settings
        • 9.2.16.3 Shopping cart Variables
      • 9.2.17 Order form
      • 9.2.18 Order Confirmation
      • 9.2.19 Payment Confirmation
      • 9.2.20 Registration 1 - form
      • 9.2.21 Registration 2 - Confirm
      • 9.2.22 Registration 3 - Customer Confirm
      • 9.2.23 Password Recovery WAE
      • 9.2.24 Password sent WAE
      • 9.2.25 Change password WAE
      • 9.2.26 Order History list and Order WAE
        • 9.2.26.1 Order History list
        • 9.2.26.2 Order list Settings
      • 9.2.27 Order History -Order
        • 9.2.27.1 Order
      • 9.2.28 Wishlist page
        • 9.2.28.1 Wishlist WAE
        • 9.2.28.2 Wishlist Settings
      • 9.2.29 Saveable cart page
        • 9.2.29.1 Saveable cart WAE
        • 9.2.29.2 Saveable cart Settings
      • 9.2.30 Quick Order page
        • 9.2.30.1 Quick Order WAE
      • 9.2.31 Quick Order Confirmation page
        • 9.2.31.1 Quick Order Confirmation WAE
      • 9.2.32 Notifications
      • 9.2.33 News variables
    • 9.3 Tools
      • 9.3.1 Import
      • 9.3.2 Export
      • 9.3.3 File Manager
        • 9.3.3.1 General
        • 9.3.3.2 Text Editor
        • 9.3.3.3 Text file Character Encoding
  • 10 Payment Module
    • 10.1 Payment Transactions
      • 10.1.1 Search
      • 10.1.2 Transaction
      • 10.1.3 Statistics
    • 10.2 Identifications
      • 10.2.1 Add / Remove
    • 10.3 Identification Methods - Finnish
      • 10.3.1 Nordea
      • 10.3.2 Danske Bank
      • 10.3.3 Pohjola Pankki Oyj
      • 10.3.4 Säästöpankki/Paikallisosuuspankki ( Sp/Pop )
      • 10.3.5 Handelsbanken
    • 10.4 Identification Transactions
      • 10.4.1 Identification Search
      • 10.4.2 Identification Details
    • 10.5 Payments
      • 10.5.1 Add/Remove
    • 10.6 Finnish payment methods
      • 10.6.1 Luottokunta
      • 10.6.2 Finnish Nordea
      • 10.6.3 Finnish Danske Bank
      • 10.6.4 Pohjola Pankki Oyj
      • 10.6.5 Pohjola Pankki Oyj Duedate
      • 10.6.6 Säästöpankki/Paikallisosuuspankki (POP)
      • 10.6.7 Aktia
        • 10.6.7.1 Version 003
        • 10.6.7.2 Version 010
      • 10.6.8 POP Pankki
      • 10.6.9 Säästöpankki
      • 10.6.10 Handelsbanken
      • 10.6.11 Ålandsbanken
      • 10.6.12 Sonera Broadband
      • 10.6.13 Tapiola
      • 10.6.14 Nordea eCredit
      • 10.6.15 S-Pankki
      • 10.6.16 Lindorff
      • 10.6.17 Maksuturva
        • 10.6.17.1 Payment Settings
        • 10.6.17.2 KauppiasExtranet Settings
        • 10.6.17.3 Maksuturva Registration Service
        • 10.6.17.4 Payment Check
        • 10.6.17.5 Cancel Payment
        • 10.6.17.6 Maksuturva Delivery Information Management
      • 10.6.18 APE Wallet
      • 10.6.19 Paytrail
    • 10.7 Estonian Payment Methods
      • 10.7.1 Swedbank
      • 10.7.2 SEB Eesti Ühispank
      • 10.7.3 Estonian Danske Bank
      • 10.7.4 Krediidipank
      • 10.7.5 Estonian Nordea
      • 10.7.6 Estcard (Estonian Banks Cardcenter)
    • 10.8 International Payment Methods
      • 10.8.1 ITransact
      • 10.8.2 PayPal
      • 10.8.3 Ogone Payment Gateway
      • 10.8.4 ChronoPay
      • 10.8.5 Google Checkout
      • 10.8.6 DIBS Payment Window
      • 10.8.7 2Checkout
      • 10.8.8 ClickandBuy
      • 10.8.9 Klarna (ex. Kreditor)
      • 10.8.10 Payment Provider API payment
    • 10.9 Latvian Payment Methods
      • 10.9.1 Hansabanka Latvia
      • 10.9.2 Latvian Nordea
    • 10.10 Swedish Payment Methods
      • 10.10.1 Handelsbanken Sweden
      • 10.10.2 Nordea Sweden
      • 10.10.3 Lindorff
    • 10.11 Danish Payment Methods
      • 10.11.1 Nordea Denmark
    • 10.12 Shipping
      • 10.12.1 Add/Remove
      • 10.12.2 Matkahuolto pick-up point service
      • 10.12.3 Itella Pick-up Point Register
      • 10.12.4 Delivery cost Editor
      • 10.12.5 Pick-up point services
        • 10.12.5.1 Itella SmartPOST and Prinetti
    • 10.13 Settings
      • 10.13.1 Reference Numbers
      • 10.13.2 Payment Gateway Settings
      • 10.13.3 Identification Gateway Settings
  • 11 Support
    • 11.1 Workspace Websites
    • 11.2 Product Updates
    • 11.3 Reporting Errors
      • 11.3.1 Support
      • 11.3.2 Questions
      • 11.3.3 Feedback
  • 12 Integrations
    • 12.1 OpenSyncro
    • 12.2 Web Services Interface
    • 12.3 Payment Gateway
    • 12.4 Identification Gateway
    • 12.5 Plugins


1.3 Terms and Concepts  <<  2  >>  2.1 Before Installation 

2 Installing and Updating Workspace

With the Workspace installation package, you receive the Workspace Installer application that installs the software and databases. Updating to a newer version works the same way with the application.

Best installation instructions are available from our HOWTO site (http://workspace.smilehouse.com/howto/). If possible, we suggest that you use one of these:


  • HOWTO Install Workspace on Linux

  • HOWTO Install Workspace on Windows

  • HOWTO Install Workspace on Mac OS X

  • HOWTO Upgrade from Smilehouse Workspace Developer version to Smilehouse Workspace Standard or Small Business version

  • HOWTO Upgrade Workspace version



2.1 Before Installation
2.2 Installation instruction applicability
2.3 Migrating to Tomcat 6
2.4 Changes to old Installer
2.5 Initial Preparations
2.6 Installing Workspace base System
2.7 Installing Workspace Organization
2.8 Upgrading Workspace Organization
2.9 Changing Hostname of Workspace Organization
2.10 Migrating Workspace Organization to Another Server