MANUAL VERSION 17
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1 Introduction
1.1 Workspace Online help
1.2 Workspace Application Frame
1.3 Terms and Concepts
2 Installing and Updating Workspace
2.1 Before Installation
2.2 Installation instruction applicability
2.3 Migrating to Tomcat 6
2.4 Changes to old Installer
2.5 Initial Preparations
2.6 Installing Workspace base System
2.7 Installing Workspace Organization
2.8 Upgrading Workspace Organization
2.9 Changing Hostname of Workspace Organization
2.10 Migrating Workspace Organization to Another Server
3 Getting Started with Workspace
3.1 Logging in to the Administration Interface
3.2 Opening Modules
3.3 Changing Modules
4 System Module
4.1 Users
4.1.1 User card
4.2 Settings
4.2.1 Company Information
4.2.2 Database Cleaner
4.2.3 Database Numbering
4.2.4 Webshop Settings
4.3 Integrations
4.3.1 Elogi
4.4 Plugins
4.4.1 Plugins Information
4.4.2 Plugin Options
4.4.3 Plugin Option Editor
4.5 User groups
4.5.1 Role configuration
4.5.1.1 Create a new role
4.5.1.2 Adding access rights for a role
4.5.1.3 Removing access rights from a role
4.5.1.4 Removing a user role from the system
5 Products Module
5.1 Products
5.1.1 Sections in Product Management
5.1.2 Product Groups
5.1.2.1 Creating a Product Group tree
5.1.2.2 Creating a Product Group:
5.1.2.3 Deleting a Product Group
5.1.2.4 Copying and Moving Product Groups
5.1.2.5 Rearranging Product Groups
5.1.2.6 Product Group Features
5.1.2.7 Modifying Product Group Features
5.1.3 Product Management
5.1.4 Products
5.1.5 Product card
5.1.5.1 Basic Information in Product Information
5.1.5.2 Info
5.1.5.3 Pictures and Files
5.1.5.4 Stock
5.1.5.5 Product Options and Prices
5.1.5.6 Free Fields
5.2 Tools
5.2.1 Import
5.2.2 Export
5.2.3 Contract Pricing
5.3 Settings
5.3.1 General
5.3.2 Currency
5.3.3 VAT Settings
5.3.4 Picture Settings
5.3.5 Link Settings
5.3.6 Money Settings Guide
5.3.6.1 Money Settings
5.3.7 Visual
6 Orders Module
6.1 Orders
6.1.1 Order Search
6.1.1.1 Luottokunta Check Transaction
6.1.2 Order Information
6.1.2.1 Order Refund
6.1.3 Sending and Printing Messages
6.1.4 Sending Messages
6.1.5 Printing Prinetti Templates
6.1.6 Deleting an Order
6.1.7 Restoring an Order
6.1.8 Modifying Orders
6.1.9 Order History
6.1.10 Selecting a Customer
6.1.11 Creating a new Order
6.2 Tools
6.2.1 Export
6.3 Settings
6.3.1 Message Settings
6.3.2 Order Statuses
6.3.3 Shopping cart Settings
6.3.4 Prinetti
6.3.4.1 Connection Settings
6.3.4.2 Prinetti Templates
6.3.4.2.1 Creating Templates
6.3.4.2.2 Modifying Templates
6.3.4.2.3 Deleting Templates
7 Customers Module
7.1 Customers
7.1.1 Customer Search
7.1.2 Customer Information
7.1.3 Sending Messages
7.1.4 Notes
7.1.5 Creating a new Customer
7.2 Tools
7.2.1 Import
7.2.2 Export
7.3 Settings
7.3.1 Customer Groups
7.3.2 Questions
7.3.2.1 Questions
7.3.2.2 Question Editor
7.3.2.3 Preview
7.3.3 Message Settings
7.3.3.1 Sending Settings
7.3.3.2 Message Templates
7.3.3.3 Edit Message Template
7.3.3.4 Variables related to customer information
7.3.4 Settings
8 Marketing Module
8.1 Coupons
8.1.1 Coupons List / Search
8.1.2 Coupons edit
8.1.3 Coupons Create Wizard
8.2 Statistics
8.2.1 Reporting
8.2.1.1 Year
8.2.1.2 Month
8.2.2 Summaries
8.2.2.1 Week
8.2.2.2 Day
8.2.3 Favorites
8.2.3.1 Product Groups (Visits)
8.2.3.2 Product Groups (Orders)
8.2.3.3 Products
8.2.3.4 Reference Addresses
8.3 Group Letter
8.3.1 GroupLetter Wizard
8.3.2 Blacklist
8.4 Campaigns
8.4.1 Campaigns in general
8.4.2 Campaign list view
8.4.3 Campaign construction
8.4.3.1 General properties
8.4.3.2 Conditions
8.4.3.2.1 Left operand
8.4.3.2.2 Negation
8.4.3.2.3 Operator
8.4.3.2.4 Right operand
8.4.3.2.5 Multiple conditions, parenthesis and condition evaluation order
8.4.3.3 Product targeting with condition tree
8.4.3.3.1 Item code
8.4.3.3.2 Product list
8.4.3.3.3 Product group
8.4.3.3.4 Product field
8.4.3.3.5 Product type
8.4.3.3.6 Product iterator
8.4.3.3.7 Logic operator
8.4.4 Campaign types
8.4.4.1 Product pack
8.4.4.1.1 Products and discounts
8.4.4.1.2 Settings
8.4.4.1.3 Behaviour in the webshop
8.4.4.2 Freebie
8.4.4.2.1 Products and discounts
8.4.4.2.2 Settings
8.4.4.2.3 Behaviour in the webshop
8.4.4.3 Buy X, Get Y
8.4.4.3.1 Products and discounts
8.4.4.3.2 Settings
8.4.4.3.3 Behaviour in the webshop
8.4.4.4 Generic
8.4.4.4.1 Products and discounts
8.4.4.4.2 Settings
8.4.4.4.3 Behaviour in the webshop
8.4.4.5 Automatic Freebie
8.4.4.5.1 Products
8.4.4.5.2 Settings
8.4.4.5.3 Behaviour in the webshop
8.4.4.6 Bargain
8.4.4.6.1 Products and discounts
8.4.4.6.2 Settings
8.4.4.6.3 Behaviour in the webshop
8.4.4.7 Product pack (targeting tree)
8.4.4.7.1 Products and discounts
8.4.4.7.2 Settings
8.4.4.7.3 Behaviour in the webshop
8.4.4.8 Buy X, Get Y (targeting tree)
8.4.4.8.1 Products and discounts
8.4.4.8.2 Settings
8.4.4.8.3 Behaviour in the webshop
8.4.4.9 Generic (targeting tree)
8.4.4.9.1 Products and discounts
8.4.4.9.2 Settings
8.4.4.9.3 Behaviour in the webshop
8.4.4.10 Bargain (targeting tree)
8.4.4.10.1 Products and discounts
8.4.4.10.2 Settings
8.4.4.10.3 Behaviour in the webshop
8.4.5 Global settings
8.4.5.1 Active campaign types
8.4.6 Quick howto on starting to use campaigns
8.5 Marketing Places
8.5.1 Mikko.fi
8.5.1.1 Mikko.fi - actions
8.5.1.2 Mikko.fi - settings
9 Visual Module
9.1 Building the Webshop
9.1.1 Themes
9.1.2 Frames & Pages
9.1.3 Frames
9.1.4 Pages
9.1.5 Products and Shopping cart
9.1.6 Placing an Order
9.1.7 Registration
9.1.8 Free HTML use
9.1.9 The Template Basis
9.1.10 Choosing the Colors
9.1.11 CSS Style Attributes
9.2 Themes
9.2.1 Changing Themes
9.2.2 Theme Settings
9.2.3 Structure
9.2.3.1 General
9.2.3.2 FrameFree
9.2.3.3 The Frame Editor
9.2.3.4 Frames Settings
9.2.4 Page Structure
9.2.5 Adding / Deleting WAEs
9.2.6 Free HTML -WAE
9.2.6.1 Predefined Variables in Free-HTML WAE
9.2.7 Search WAE
9.2.8 "Advanced Search"-form
9.2.8.1 Form Definitions and Required Input Fields.
9.2.8.2 Arranging Search Results
9.2.9 Link WAE
9.2.9.1 Free link
9.2.9.2 Frontpage
9.2.9.3 Display cart
9.2.9.4 Clear cart
9.2.9.5 Proceed to Checkout
9.2.9.6 Register
9.2.9.7 Change Personal data
9.2.9.8 File link
9.2.9.9 Display Order History
9.2.9.10 Display Wishlist
9.2.9.11 Display Saveable cart
9.2.9.12 Quick Order
9.2.9.13 Custom page
9.2.9.14 Custom page (WYSIWYG)
9.2.9.15 Google Checkout
9.2.10 Drop down WAE
9.2.11 Tree Structure WAE
9.2.12 Product list & Product spot
9.2.12.1 Template
9.2.12.2 Product list Variables
9.2.12.3 Settings
9.2.13 Product card
9.2.14 Password Protection
9.2.14.1 Password Protection WAE
9.2.14.2 Password Protection Settings WAE
9.2.14.3 Password Protection Variables
9.2.15 Search page
9.2.16 Shopping cart page
9.2.16.1 Shopping cart WAE
9.2.16.2 Shopping cart Settings
9.2.16.3 Shopping cart Variables
9.2.17 Order form
9.2.18 Order Confirmation
9.2.19 Payment Confirmation
9.2.20 Registration 1 - form
9.2.21 Registration 2 - Confirm
9.2.22 Registration 3 - Customer Confirm
9.2.23 Password Recovery WAE
9.2.24 Password sent WAE
9.2.25 Change password WAE
9.2.26 Order History list and Order WAE
9.2.26.1 Order History list
9.2.26.2 Order list Settings
9.2.27 Order History -Order
9.2.27.1 Order
9.2.28 Wishlist page
9.2.28.1 Wishlist WAE
9.2.28.2 Wishlist Settings
9.2.29 Saveable cart page
9.2.29.1 Saveable cart WAE
9.2.29.2 Saveable cart Settings
9.2.30 Quick Order page
9.2.30.1 Quick Order WAE
9.2.31 Quick Order Confirmation page
9.2.31.1 Quick Order Confirmation WAE
9.2.32 Notifications
9.2.33 News variables
9.3 Tools
9.3.1 Import
9.3.2 Export
9.3.3 File Manager
9.3.3.1 General
9.3.3.2 Text Editor
9.3.3.3 Text file Character Encoding
10 Payment Module
10.1 Payment Transactions
10.1.1 Search
10.1.2 Transaction
10.1.3 Statistics
10.2 Identifications
10.2.1 Add / Remove
10.3 Identification Methods - Finnish
10.3.1 Nordea
10.3.2 Danske Bank
10.3.3 Pohjola Pankki Oyj
10.3.4 Säästöpankki/Paikallisosuuspankki ( Sp/Pop )
10.3.5 Handelsbanken
10.4 Identification Transactions
10.4.1 Identification Search
10.4.2 Identification Details
10.5 Payments
10.5.1 Add/Remove
10.6 Finnish payment methods
10.6.1 Luottokunta
10.6.2 Finnish Nordea
10.6.3 Finnish Danske Bank
10.6.4 Pohjola Pankki Oyj
10.6.5 Pohjola Pankki Oyj Duedate
10.6.6 Säästöpankki/Paikallisosuuspankki (POP)
10.6.7 Aktia
10.6.7.1 Version 003
10.6.7.2 Version 010
10.6.8 POP Pankki
10.6.9 Säästöpankki
10.6.10 Handelsbanken
10.6.11 Ålandsbanken
10.6.12 Sonera Broadband
10.6.13 Tapiola
10.6.14 Nordea eCredit
10.6.15 S-Pankki
10.6.16 Lindorff
10.6.17 Maksuturva
10.6.17.1 Payment Settings
10.6.17.2 KauppiasExtranet Settings
10.6.17.3 Maksuturva Registration Service
10.6.17.4 Payment Check
10.6.17.5 Cancel Payment
10.6.17.6 Maksuturva Delivery Information Management
10.6.18 APE Wallet
10.6.19 Paytrail
10.7 Estonian Payment Methods
10.7.1 Swedbank
10.7.2 SEB Eesti Ühispank
10.7.3 Estonian Danske Bank
10.7.4 Krediidipank
10.7.5 Estonian Nordea
10.7.6 Estcard (Estonian Banks Cardcenter)
10.8 International Payment Methods
10.8.1 ITransact
10.8.2 PayPal
10.8.3 Ogone Payment Gateway
10.8.4 ChronoPay
10.8.5 Google Checkout
10.8.6 DIBS Payment Window
10.8.7 2Checkout
10.8.8 ClickandBuy
10.8.9 Klarna (ex. Kreditor)
10.8.10 Payment Provider API payment
10.9 Latvian Payment Methods
10.9.1 Hansabanka Latvia
10.9.2 Latvian Nordea
10.10 Swedish Payment Methods
10.10.1 Handelsbanken Sweden
10.10.2 Nordea Sweden
10.10.3 Lindorff
10.11 Danish Payment Methods
10.11.1 Nordea Denmark
10.12 Shipping
10.12.1 Add/Remove
10.12.2 Matkahuolto pick-up point service
10.12.3 Itella Pick-up Point Register
10.12.4 Delivery cost Editor
10.12.5 Pick-up point services
10.12.5.1 Itella SmartPOST and Prinetti
10.13 Settings
10.13.1 Reference Numbers
10.13.2 Payment Gateway Settings
10.13.3 Identification Gateway Settings
11 Support
11.1 Workspace Websites
11.2 Product Updates
11.3 Reporting Errors
11.3.1 Support
11.3.2 Questions
11.3.3 Feedback
12 Integrations
12.1 OpenSyncro
12.2 Web Services Interface
12.3 Payment Gateway
12.4 Identification Gateway
12.5 Plugins
7 Customers Module
7.1.5 Creating a new Customer
<< 7.2 >>
7.2.1 Import
7.2 Tools
7.2.1 Import
7.2.2 Export